TERMS AND CONDITIONS OF CAR RENTAL.

1.1 Introduction

1.1.1 CARCUBAN, es la MARCA COMERCIAL de una sociedad registrada en FLORIDA, Licencia Turismo 267557.

1.1.2 Lea atentamente estas condiciones. Al seleccionar “He leído, entendido y acepto las condiciones de reserva”, acepta cumplir estas condiciones y confirma que tiene la autoridad para aceptar estos términos en nombre de todas las personas incluidas en el grupo.

1.1.3 Estos términos y condiciones contienen en su totalidad el acuerdo entre CARCUBAN y el cliente y reemplazan cualquier entendimiento o acuerdo previo (tanto oral como escrito) sobre el tema y no se pueden corregir o modificar a menos que se acuerde expresamente por escrito con CARCUBAN

1.1.4 Las empresas de renta de carros son empresas independientes y no agentes ni empleados de CARCUBAN

CARCUBAN no se hace responsable de los actos, errores, omisiones, garantías, infracciones o negligencia de cualquiera de estos proveedores, así como de los daños personales o materiales, muerte u otros daños y costos derivados de lo anterior. CARCUBAN no es responsable y no devolverá dinero en caso de retraso, cancelación, overbooking, huelgas, fuerza mayor u otras causas fuera de su control directo y no será responsable de ningún gasto adicional, omisiones, retrasos, cambios en el itinerario u otros actos del gobierno u otra autoridad.

1.2 Formation of the contract

1.2.1 Al hacer una reserva con CARCUBAN, está sujeto a estas condiciones de reserva. Se celebrará un contrato vinculante entre CLIENTE y CARCUBAN

When we send you the payment confirmation and receipt, whether or not you receive it.

1.2.2 CARCUBAN no acepta reservas realizadas por personas menores de 18 años.

1.2.3 We act as an intermediary agency for external providers, this means that the product contract is between CLIENT and PROVIDER. However, we do NOT assume responsibility for THE CLIENT in case he has been negligent or has misrepresented important information or has violated other relevant laws.

1.2.4 CARCUBAN ofrece servicios de reserva online en base a un plazo de respuesta de 2 días laborables desde que los servicios han sido solicitados y tienen el estado de “pendiente“. Dentro de este período, haremos todo lo que esté a nuestro alcance para confirmar los servicios solicitados y, si no están disponibles, propondremos una opción alternativa similar disponible. CARCUBAN no tendrá la obligación de prestarle un servicio al precio ofrecido hasta que su reserva esté confirmada y no hayamos recibido su pago.

1.2.5 When you receive the confirmation notice and the VOUCHER, it is your responsibility to verify that all the information contained in them is correct. You must print the VOUCHER and present it to the representatives of each requested service. In any case, if you have any problems, please contact us as soon as possible.

1.3 Prices and payment.

1.3.1 Once you have paid for your reservation, received the confirmation and the VOUCHER of your services, the price of your reservation will not change. However, we reserve the right to change our prices at any time.

1.3.2 Payment must be made in the manner specified on the Website and in confirmation emails. Unless otherwise specified.

1.3.3 In the event that the payment transaction is processed by our associated online payment processor and by our bank, through its payment platform, which complies with the security standards for Visa and MasterCard. The payment platform uses SSL (Secure Sockets Layer) and therefore confidentiality is ensured in all communications established during the transaction. This technically secure environment ensures that your credit card information cannot be intercepted and is not disclosed to anyone other than the financial institutions required to complete the payment process.

1.4 Cancelaciones y cambios realizados por CARCUBAN

1.4.1 Whilst it is not our intention to make any changes to your booking, arrangements with our suppliers are sometimes made well in advance and therefore we cannot be in control of changes made by third parties.

1.4.2 In case of minor changes, we will do our best to notify you, however, we will not be obliged to do so or to compensate you.

1.4.3 In case of major changes, such as changing the category of the car with lower categories, we will do our best to notify you before your arrival. In these cases you have the possibility of:

Accept the alternative that we can offer you
Change the reservation by paying extra or receiving a refund for the difference
Cancel the reservation and receive a full refund
Cancellations and changes made by the client *

* IMPORTANT: For all reservations made from 01/01/2021 to 12/31/2022, the full reservation refund guarantee is valid for cancellations up to 48 hours before the scheduled pick-up date and the possibility of changing the dates and the name of the reservation free of charge and without penalty up to 48 hours before the scheduled pick-up date

** As of 01/01/2023 (unless further notice is given) the normal cancellation conditions listed below will be back in effect.

1.5.1 If you cancel a reservation within 30 days of the scheduled pickup date, we will refund the full amount of the reservation less a 10% charge of the total payment.

1.5.2 If you cancel a reservation between 29 and 21 days before the scheduled collection date, we will refund the full amount of the reservation less a charge of 30% of the total payment.

1.5.3 If you cancel a reservation 20 to 10 days before the scheduled collection date, we will refund the full amount of the reservation less a charge of 50% of the total payment.

1.5.4 If you cancel a reservation 9 to 5 days before the scheduled collection date, we will refund the full amount of the reservation less a charge of 75% of the total payment.

1.5.5 If you cancel a reservation 5 to 0 days before the scheduled pick-up date, we will refund the full amount of the reservation less a charge of 100% of the total payment

1.5.6 Requests for cancellation or modification once the reservation has been paid must be made in writing by email.

1.5.7 If the client does not show up on the day of the start of the reservation (NO SHOW), this reservation will be considered automatically canceled and we will not accept any refund request.

IMPORTANT NOTICE: The time zone that will be used in cancellations will be the one existing in the place where the services are provided: GMT -5.

1.5.8. After starting the service. If, after starting the service, you decide not to use part of the contracted rental days, we will not accept any refund request.

1.5.9 CARCUBAN no reembolsará dinero a ninguna tarjeta de crédito que no sea la utilizada por usted en el proceso de reserva. Si el proceso de reembolso se realiza mediante transferencia bancaria, deduciremos cualquier cargo bancario adicional del monto total a reembolsar.

1.6 Responsability

1.6.1 Nothing in these conditions in any way excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability. It also does not affect your statutory rights as a consumer.

1.6.2 Our liability, based in contract, tort (including negligence) or in connection with this contract for any event or series of events, shall be limited to 100% of the amount paid for the reservation.

1.6.3 In no case do you have the right to make a claim after 30 days have elapsed since the completion of your reservation.

1.6.4 Under no circumstances (including negligence) will we be liable for:

Special, indirect and consequential damages.
Any matter beyond our control, including without limitation: interruptions in basic services such as running water, electricity, gas, oil, etc., actions or omissions of the Cuban authorities or the loss or breach of security related to your information by our Internet Payment Service Provider.
1.6.5 CARCUBAN no se hace responsable de las acciones u omisiones de los propietarios, operadores y proveedores de nuestros servicios.

1.7 Complaints and emergencies

1.7.1 All complaints must first be reported to the rental office representatives PREFERABLY BEFORE THE END OF THE BOOKING PERIOD.

CARCUBAN no será responsable de ninguna pérdida o daño causado por los actos, omisiones o negligencia de cualquier proveedor de servicios. Debes ponerte en contacto con CARCUBAN e intentaremos ayudarte a solucionar cualquier problema que pueda surgir durante tu alquiler.

1.7.2 CARCUBAN no aceptará ninguna solicitud de reembolso si el cliente no se ha puesto en contacto con nuestros representantes en Cuba en el momento del incidente.

1.7.3 We will not be responsible for any associated communication costs you may incur due to these causes.

1.8 THE RESERVATION:

1.8 What is included in the reservation?

Car rental as confirmed in the reservation, with unlimited mileage
1.8.2 What is not included in the reservation EXCEPT IT IS CLARIFIED IN THE VOUCHER AND CONTRACT?

Airport fees or any fee requested by the airport authorities.
Transportation between the airport and the rental office.
Additional costs for the collection or delivery of the car at international airports.
Expenses for additional driver
No fuel costs
No deposits or insurance
Expenses for the delivery of the car in another province
Tickets and parking tickets
In general, anything not specified on your confirmation is not included.
1.8.3 Pagos a realizar directamente en la oficina de alquiler Además del precio que se debe pagar a CARCUBAN, los siguientes pagos deben realizarse directamente en la oficina de alquiler. Los pagos se realizan en USD y son obligatorios con Visa, MasterCard o tarjetas en moneda libremente convertibles emitidas en Cuba, se aceptan tarjetas emitidas en Estados Unidos y NO se pueden realizar pagos en efectivo.

Obligatory insurance
Security deposit (this deposit is returned in full upon return of the car IF IT IS IN THE SAME CONDITIONS AT DELIVERY AND RETURN)
Pago anticipado de un tanque de combustible lleno (el vehículo debe devolverse con el tanque vacío ya que la empresa de alquiler no reembolsará el dinero por el exceso de combustible) – Cubacar / Havanautos y Rex
Surcharge of USD 20 for confirmed reservations at international airports and USD 25 for those that end at these airports. Reservations that begin and end at international airports pay only the USD 20 surcharge from the beginning (Cubacar / Havanautos) / USD 10 surcharge for reservations that begin at other offices and end at international airports (Rent a Car Vía)
If you want an additional driver: USD 3 per day per driver (Cubacar / Havanautos) / USD 10 per driver (Rex) / USD 30 per driver (Rent a Car Vía)
If you want an additional driver: USD 3 per day per driver (Cubacar / Havanautos) / USD 10 per driver (Rex) / USD 30 per driver (Rent a Car Vía)
1.8.4 CARCUBAN no se hace responsable de los cambios en la información que aparece en la sección.

1.8.5. The amounts are indicative and you should contact the car rental company directly to receive an updated price list.

1.8.6 When picking up the car it is mandatory to present:

El VOUCHER de confirmación entregado por CARCUBAN.
Passport or identity document.
Valid driving license for all drivers (driving license must be valid for the entire rental period and more than one year old)
Payment card for insurance, deposit and surcharges
En caso de no presentar los documentos anteriores, la reserva se considerará un “no show” y por lo tanto no aceptaremos ninguna solicitud de reembolso.

1.9 Cart State

1.9.1 CARCUBAN actúa como intermediario entre el cliente y la empresa de renta de carros y, por tanto, no tenemos ninguna influencia sobre el estado de los carros. Desafortunadamente, los autos en Cuba no siempre cumplen con los estándares de calidad que se encuentran en otros países.

1.9.2 Si el cliente firma el contrato con la empresa de renta y acepta el carro en el momento de la recogida, aceptará automáticamente que el carro es apto para conducir y, por tanto, no aceptaremos solicitudes de reembolso relacionadas con el estado del propio vehículo. . CARCUBAN intentará en sus posibilidades ayudar al cliente a cambiar de carro siempre que se ponga en contacto con nosotros antes de firmar el contrato.

1.9.3 En caso de problemas técnicos o accidentes durante el período de alquiler, CARCUBAN no es responsable de ofrecer asistencia en carretera o reparación de automóviles. El cliente recibirá en el Contrato un número de servicio de la Empresa de renta de carros y se compromete a utilizar ese número y los servicios ofrecidos para reparar o sustituir el carro.

2.0 General Information:

2.0.1 Description. You must accept any reasonable differences that may exist between the photographs and text used and the vehicles currently in use. Photos are intended to illustrate automobiles only and actual products may have colors, year of manufacture, etc. Various.

We will do our best to ensure that the description of the vehicle is correct, but we will not be responsible for any errors or differences that may exist.

2.0.2 Clasificación: La clasificación del vehículo la determina la empresa de alquiler y no necesariamente coincide con ningún otro sistema de clasificación. De vez en cuando, cuando no hay carros disponibles en la categoría especificada, la empresa de alquiler proporcionará una categoría superior. Es importante tener en cuenta que la categorización la decide la empresa de alquiler y CARCUBAN no tiene poder de decisión sobre ella.

Automatic transmission categories are generally considered superior to their manual transmission peers. In extreme cases, when the car rental company is forced to deliver a car of a lower category, the difference between the two categories will be refunded if the client accepts the change or the total amount if he wishes to cancel his reservation.

2.0.3 Lugar de recogida. En algunas ocasiones, el proveedor puede cambiar el lugar de recogida del carro de una oficina a otra distinta a la especificada en la reserva. En los casos en que esto ocurra, CARCUBAN facilitará LA INFORMACION al cliente sobre el traslado a la nueva oficina de recogida. CARCUBAN en ningún caso compensará las molestias, pérdidas de tiempo, etc. Qué podría ocasionar esta situación.

2.0.4 Plazos de entrega. CARCUBAN actúa como intermediario entre el CLIENTE y la empresa de alquiler y, por lo tanto, no se hace responsable de los retrasos relacionados con la recogida y / o entrega del carro. En el caso de que el cliente desee presentar una reclamación ante el fabricante del automóvil, CARCUBAN facilitará los Contactos para el envío si fuera necesario.

2.0.5 Payments in Cuba. As part of the measures to combat the spread of Covid-19, payments made directly to rental offices in Cuba are only accepted with Visa, MasterCard or freely convertible cards issued in Cuba. If they accept cards issued in the USA, it is NOT possible to make payments in cash.